Shipping & Returns

Shipping Policy

Order Processing Time

Orders placed before 12 PM EST on business days are usually shipped on the same day. Please allow up to 2 business days for order processing during peak periods or promotional events.

Shipping Times & Fees

Note: The following countries follow the same shipping policy as the United States: Germany, UK, France, Spain, Italy, Netherlands, Canada, Australia, and Japan.

Free Shipping Eligibility

We provide FREE standard shipping on orders over $30 USD.

• Orders under $30 may be subject to shipping charges depending on the destination and selected shipping method.

Shipping Method

All shipments are sent via trusted international postal services or express carriers depending on the chosen option and region. Tracking numbers will be provided for all orders once shipped.

Delivery Delays

While we strive for timely deliveries, please note that shipping times may be delayed due to major holidays, customs clearance, or unexpected events such as pandemics or natural disasters. We appreciate your understanding during such circumstances.

---

Refund Policy

Returns

We offer a 365-day warranty (starting from the date of delivery) covering defects in material and craftsmanship. If your product has an obvious quality defect, you have three resolution options, all completely free of charge:

1. Full Refund Without Return – You may receive a full refund without returning the item.

2. Free Replacement – You may choose any product from our store as a free replacement, which we’ll ship to you at no cost.

3. Satisfaction Guarantee – If the second item still doesn’t meet your expectations, we’ll replace it again for free with another product of your choice, until you are satisfied. No fees will ever be charged throughout the entire process.

Return Address (if applicable):

7D, Donghao Art Centre, No.333 Minzhi Avenue, Shenzhen, China

Non-Quality Issues

For returns due to non-quality issues, items must be in original condition, with packaging, accessories, and gifts intact, and returned within 30 days of receipt. Customers will be responsible for return shipping costs.

Sale Items

Please note that sale items or items marked as final sale are non-refundable and non-exchangeable, except in cases of quality issues.

Refunds

Once your refund is approved, it will be processed within 1–2 business days. A confirmation email will be sent once the refund is complete. Any unused portion of store credit or coupon codes will also be refunded.

If you haven’t received your refund:

• Check your bank account again.

• Contact your credit card company – it may take time before your refund is officially posted.

• Contact your bank – processing times vary.

• If you’ve done all of this and still haven’t received your refund, please email us at service@dollger.com.

Exchanges

If you prefer to exchange your product for the same one due to a defect or damage, please contact us at service@dollger.com. We’ll arrange your free exchange once we confirm the issue.