Shipping & Returns

Shipping Policy

Orders placed by 12pm EST on business days usually ship the same day, but please allow up to 2 business days for processing and up to 7 business days for delivery, depending on the chosen shipping method.

While we strive for timely deliveries, please note that delays may occur due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

For prescription orders, please allow up to 10 days for manufacturing (except for glass prescription lenses, which may take up to 21 days). Our dedicated team will review your prescription and send it to our lab. The shipping timeframe selected at checkout will apply once your order ships and you receive the shipping confirmation.

Refund Policy

Returns

We offer a 365-day warranty (starting from the package delivery date) that covers defects in material and craftsmanship. A one-time replacement will be provided only if the product has obvious defects in material or craftsmanship. Our goal is simple: to ensure every customer has a wonderful shopping experience with us.

Custom Products Notice
Due to the unique nature of our eyewear, glasses are considered custom products and cannot be returned or exchanged for reasons other than quality issues.

Sale Glasses
Sale items cannot be returned or exchanged.

Non-Quality Issues
The frame and product packaging should remain in their original condition, with all included accessories and gifts intact. The packaging must be kept in good condition, ensuring it doesn’t affect secondary resale. Returns or exchanges are accepted within 30 days of receipt for non-quality issues.

For Returns:
Refunds will be issued at 50% of the lens price and 100% of the frame price.

Refunds (if applicable)
Once we receive and inspect your items, you will receive a refund within 1-2 business days. A confirmation email will be sent when the refund is complete. Any unused portion of a store credit or coupon code will be refunded.

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is posted.
  3. Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at service@dollger.com.

Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, promotional items with retail value cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at service@dollger.com. We’ll send you a new one as soon as we receive your return.

You will be responsible for shipping costs if there is no quality issue.