Shipping & Returns

1. Order Processing Time

Orders placed before 12 PM EST on business days are typically processed and shipped within 24 hours. During peak seasons or major sales events, please allow 1-2 business days for order processing.

2. Free Shipping Eligibility & Fees

We are pleased to offer FREE Standard Shipping on all orders over $30 USD to the following 49 countries/regions:

• Europe: Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

• Asia-Pacific: Australia, Indonesia, Japan, Kazakhstan, South Korea, Kyrgyzstan, Laos, Malaysia, Maldives, Myanmar, New Zealand, Philippines, Singapore, Thailand, Vietnam

• Americas: Canada, Chile, Mexico, Peru, United States*

• Middle East & Africa: Israel, Oman, Saudi Arabia, South Africa, United Arab Emirates

Important Notes:

• United States*: Free shipping applies to all U.S. states except for Puerto Rico (PR).

• All Other Countries: A flat shipping fee of $7.99 USD will be applied to all orders, regardless of order value.

3. Shipping Times & Methods

All packages are shipped via trusted international postal and courier services. Tracking information will be provided via email once your order is dispatched.

4. Delivery Delays

While we strive to ensure all orders arrive within the estimated timeframe, delays can occasionally occur due to reasons beyond our control, such as customs inspections, public holidays, or unforeseen global events. We appreciate your patience and understanding in these situations.

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Refund Policy

Returns

We offer a 365-day warranty (starting from the date of delivery) covering defects in material and craftsmanship. If your product has an obvious quality defect, you have three resolution options, all completely free of charge:

1. Full Refund Without Return – You may receive a full refund without returning the item.

2. Free Replacement – You may choose any product from our store as a free replacement, which we’ll ship to you at no cost.

3. Satisfaction Guarantee – If the second item still doesn’t meet your expectations, we’ll replace it again for free with another product of your choice, until you are satisfied. No fees will ever be charged throughout the entire process.

Return Address (if applicable):

7D, Donghao Art Centre, No.333 Minzhi Avenue, Shenzhen, China

Non-Quality Issues

For returns due to non-quality issues, items must be in original condition, with packaging, accessories, and gifts intact, and returned within 30 days of receipt. Customers will be responsible for return shipping costs.

Sale Items

Please note that sale items or items marked as final sale are non-refundable and non-exchangeable, except in cases of quality issues.

Refunds

Once your refund is approved, it will be processed within 1–2 business days. A confirmation email will be sent once the refund is complete. Any unused portion of store credit or coupon codes will also be refunded.

If you haven’t received your refund:

• Check your bank account again.

• Contact your credit card company – it may take time before your refund is officially posted.

• Contact your bank – processing times vary.

• If you’ve done all of this and still haven’t received your refund, please email us at service@dollger.com.

Exchanges

If you prefer to exchange your product for the same one due to a defect or damage, please contact us at service@dollger.com. We’ll arrange your free exchange once we confirm the issue.